Videos: Configuring Options

    You can add in details and configure options for your video using the sub-menu choices within the Videos area.  When you click on a video from your list, you will be brought to the Details screen, and you will see the other sub-menu options. 


    This is the basic information about the video, including director, producer, year, country of origin, synopsis, and so on. You can enter this or have the content provider enter it on the Video Request page.   At the bottom of this screen you will find some custom data fields that are internal only and will not be shown in the Patron Portal.   These might be used for notes or as fields used in a special way through the API in connection with your ticketing solution.

    At the top left of the screen you will find some important information. 

    • Published checkbox:  If unchecked and greyed out, this means the video has not yet been uploaded.  If unchecked but not greyed out, this means the video is uploaded but not yet published (meaning the 'play' button online is not active).  If checked, then the video is watchable online to those with appropriate access.
    • Live Event Only:  If your 'video asset' will just be a Live Stream event, and no video will be uploaded, enable this setting.  By checking the Live Event Only box, you are disabling the video "play" button from appearing on the landing page as well as the "not available until" message.
    • Status:   "Requested" means it has not yet been uploaded.  "Encoding" means it has been uploaded and is being converted.  "Unpublished" means it has been uploaded, completed encoding, but the 'play' button is not yet enabled online.   "Published" means it is now playable online.  
    • File Name:  will display the name of the original file that was uploaded.
    • Asset ID:  The unique id of this "video asset".  This is important in working with a ticketing company.

    At the top right of the screen you will find some convenient options.

    • Copy Request Link:  copy the Video Request url link to your clipboard for use elsewhere.
    • Copy Asset ID:  copy the asset ID to your clipboard.  Most commonly used for ticketing solution use.
    • Gear icon:  the gear icon will offer different options depending on if a video has been uploaded yet or not.

    • Upload Video: if you have the video already for this entry, you can upload it yourself by clicking the Upload button. Once the asset has been uploaded, the button will disappear.

    • Preview Video: appears after the asset has been uploaded, you can preview the video by selecting this option.

    • Grant Vouchers:  A quick method to manually generate voucher(s) for this title.  Vouchers can also be manually generated in the VOUCHERS area (left hand navigation).

    • Reset Video:  Select this option if you need to remove the video uploaded for this title. Often useful if a new version of the video needs to be uploaded in place of the previous version, or if an upload wasn't 100% successful and you would like to allow for a new upload attempt.

    • Duplicate Video: Select this option if you need to create an identical video asset.  A use case may be if you want to have the video scheduled to be available for press review, online, during a certain time only accessible to those with a "press subscription" or the like which you create.  Then the other video you can schedule to be accessible by patrons during a different period.

    • Delete Video: Select this option if you need to delete the title entirely.


    On the  Customization screen you can fill-in Custom Fields and create Call To Action Links.   Let's look at both.

    Custom Fields:  Is there other information about the video you would like to record?  This can be for internal purposes or displayed as part of the metadata online.  A common example is premiere status - creating a field to record the type of premiere this video has at your event.  The content provider can even fill these details in for you on the Video Request Page if you like.   For more information on how to add a custom field please see the Customizing The Video Request Page article.

    Call To Action Links:  This section will create additional buttons on your title's online landing page that can take patrons to an outside link.  For example reviews or additional information about the video/event.  Please note call to action links are not supported with the TVapps.


    The Artwork sub-menu is where you add available images for your video asset. Your options are: 

    Regular Thumbnail for the standard image.  
    Featured Thumbnail (optional) for the image that represents the title in the "Featured" (aka "Hero") category of your Patron Portal.
    Background Image (optional) which appears as the backdrop of the video’s online landing page.
    Presented By Image (optional) appears below the play button on the video's online landing page.  Commonly used for sponsor or co-presenter recognition.
    •  Poster Image (optional) can be set to for use in Categories, or as the image used for the Patron's watch later selections.

     Additional Assets: 

    The Additional Assets screen is where you can add related material for your primary video asset.  These include:

    Pre-Roll Insertions: you can have one or more videos play prior to your primary video.  Common examples are a pre-recorded filmmaker introduction; a pre-recorded programmer introduction; a festival trailer; and/or a sponsor advertisement.  Insertions are first uploaded to the INSERTIONS area (left hand navigation option) and then can be added to each video as desired.  You can select the Default insertion if you only want a single, default video as pre-roll, or uncheck the Use Default Preroll Insertion box to select from a list of other insertions you uploaded. Add them here in the order you would like them to play.

    Trailer:  if you would like to give your patrons the option of watching a trailer of the primary video, you can upload it here.  After successfully uploading, you can preview it if needed and then when ready check the "Published?" field to make it available on the video's online landing page.  The trailer can also be uploaded by the content provider from the Video Request Page.

    Bonus Content: content such as a pre-recorded Q&A, outtakes or other special videos. That content can be uploaded here, and will appear on the video's online landing page at the lower left side.  

    Timed Text Tracks: if your asset comes with separate subtitle or closed caption files, those can be uploaded here in WebVTT or TTML file formats.  Please note Timed Text Tracks are not currently supported on the TVapps. 

    Access and Schedules: 

    The Access and Schedules screen allows you to set limits to who and when someone can view the asset online.

    • Asset Access: you can limit the type of patrons who can view the asset. You can set your asset to be only accessible with a Voucher, or it can also be accessible by subscribers. But maybe not all subscribers, only a select few? You can create subscriber types (VIP, Press, etc.) that can access certain assets; more on that later.

    Publishing Schedule: do you want your asset only available to users for a certain time period, such as a 24-hour window, or a week? Here is where you enter the start point and end point for availability. For this to work, you will have to uncheck the Published checkbox on the Video Asset > Details tab.


    The Security screen allows you to define where the video is available and add watermarks if necessary.

    • Geoblocking:  To limit access by location you can enable geoblocking for your video asset by country or by state/province.  For the U.S. you can additionally block by zip code.  Please note, ISP providers commonly route connections, so the more granular the geoblocking you enable the more access issues some of your patrons may have.  Geoblocking can be manually disabled on individual vouchers or subscriptions.

    Disabling VPN access:  this feature will prevent playback when accessed through a virtual private network.  Not recommended unless you are required to by the content provider.

    Watermarks:  you may add a watermark overlay on the video playback of the patron's voucher # or their subscriber name as an added form of video security.  Please contact support to inquire about the use of Forensic watermarks.

    Live Stream:

    With Live Stream, you can incorporate a live broadcast as a bonus asset for your primary video. Instead of sending a patron to an outside link, they can watch and even interact with the Live Stream on the video's online landing page. Common examples are broadcasting live filmmaker Q & As, live panel discussions, or even live performances.  

    The live stream can be added on this screen to get the RTMP Endpoint and Stream Key required by the solution you are using for the broadcast (zoom is very commonly used).   On this screen you will also set a name for the event, and a date and time. The event name and time will appear on the video's online landing page in the Patron Portal, alerting patrons to when the event occurs so they can plan ahead.

    Live Stream can even include an Audience Interaction section where users can ask questions and chat with each other. With Questions enabled, patrons can use a separate form from the chat window to ask their questions, which appear in the Live Stream section in the Admin portal.


    The Analytics screen looks similar to your On Demand Dashboard, however it is giving you an overview for this specific video title.  In addition, the screen shows all the sessions for this video with information on who accessed, what device was being used, where the connection was located, when last accessed and the percentage watched.

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