Live Stream: Setup and Options

Incorporating live stream to accompany your primary video or playlist is easy to setup in just a few steps.  Some common uses for this feature are to broadcast live introductions, live Q&As, or live panel discussions directly to the video or playlist's landing page.  You can also create a live stream event without a primary video or playlist, and you will find additional tips for setting up that type of event (Live Event Only) further below.  Some common uses for that feature might be interactive conference sessions or opening night greetings. 

To setup a live stream, navigate to the video or playlist the live stream is for and select the sub-menu option Live Stream.  Click the "Create Live Stream" button.  Fill in the "Event Title" field, and set the "Date and Time" the live stream will begin. 

Filling in the "Event Title" and "Date and Time" fields will create a live stream box on the event's online landing page, positioned to the right of the Play button.  The text inside the box will be the "Event Title" with a running countdown to the broadcast date/time.  The live stream box is not clickable until the scheduled time arrives.

Options for Audience Interactions:   

  • No audience interaction - simply do not enable the Audience Interaction area.
  • Live Chat Enabled - displays a text box on the right hand side of the live stream for audience members to comment and chat in real time.
  • Ask a Question Enabled - displays an input for your audience to ask private questions. Only a moderator will see the questions. 
  • Live Chat & Ask a Question - you can enable both of the above features together at the same time.

The following image shows an example of a live stream using both the Ask A Question and Live Chat options.

The questions asked will appear at the bottom of the Audience Interaction section, in your administrative portal, for the moderator to see and choose from.  Another option for the moderator is to see the questions in a browser window outside of the administrative portal by clicking the "Copy Public Link" button and pasting that into a browser's address field.  

Broadcasting the Live Stream onto your Landing Page

In order to live stream to the video or playlist's landing page the RTMP End Point and the Stream Key need to be copied and entered into the software that you will be using to broadcast from (ie. Zoom, Steamyard, etc.)  For Zoom, you set up a custom broadcast location in your zoom account to prepare in advance for your live stream.  You then schedule the zoom meeting and add in the RTMP end point info and stream key for the custom broadcast location, copied from the Live Stream area (as seen in the image at top).  Zoom setup instructions can be found HERE.  

Please note Zoom asks for the RTMP end point, the stream key, and the live streaming page URL.  The URL must be filled in to complete the setup, but it just needs to be any valid URL.  Recommend putting your organization's web address here.

When the time comes and you have your zoom session started and are ready to broadcast, there is a toggle at the bottom of the zoom window to set the stream Live.  You would choose the "Live on Custom Live Streaming Service".   Please be aware there is a 10-15 second interval before the stream is live on the landing page.


If you use another service for meetings, other than Zoom, it may offer the ability to broadcast a live stream and if so you would use the RTMP End Point and Stream Key data to setup your broadcast in a similar manner.

It is highly recommended that you do a practice run through your first time. 

Live Event Only

If your event is only a live stream and isn't accompanying a video or playlist, you'll want to enable the "Live Event Only" setting, which is found on the Details sub menu.  Enabling this setting removes the "Play" button from the landing page, which isn't needed since there is no video to play.  This setting will make it more clear to your patrons what to do when they arrive on the landing page for the event.

Admin Portal:

Patron Portal:

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