Live Stream: Setup and Options

Incorporating live stream to accompany your primary video, timed event or playlist, or even as its own event, is easy to setup in just a few steps.  Some common uses for this feature are to broadcast live introductions, live Q&As, or live panel discussions directly to the video or playlist's landing page.  You can also create a live stream event without a primary video or playlist in the LIVE EVENTS area.  Some common uses for that feature might be interactive conference sessions or opening night greetings. 

To setup a live stream select the sub-menu  Live from the appropriate asset type (Video, Live Event, or Playlist).  Click the "Include Live Stream" button.  Fill in the "Live Stream Title" field, and set the "Start Date" the live stream will begin.  You can optionally add the "End Date" which will remove the Live Stream button from the event's online landing page afterwards.

Filling in the "Live Stream Title" and "Date and Time" fields will create a live stream box on the event's landing page, positioned to the right of the Play button (or alone if this is a Live Stream only).  The text inside the box will be the "Live Stream Title" with a running countdown to the broadcast date/time.  The live stream button is not clickable until the scheduled time arrives or the underlying broadcast has already begun.

Options for Audience Interactions:   

  • No audience interaction - simply do not enable the Audience Interaction area.
  • Live Chat Enabled - displays a text box on the right hand side of the live stream for audience members to comment and chat in real time.
  • Ask a Question Enabled - displays an input for your audience to ask private questions. Only a moderator will see the questions. 
  • Live Chat & Ask a Question - you can enable both of the above features together at the same time.

The following image shows an example of a live stream using both the Ask A Question and Live Chat options.

The questions asked will appear in a modal window if you click the "Show Questions" button at the bottom of the  Audience Interaction section, in your administrative portal, for the moderator to see and choose from.  Another option for the moderator is to see the questions in a browser window outside of the administrative portal by clicking the "Copy Public Link" button and pasting that into a browser's url address field.   The public link will show both the chat comments as well as the private questions posted.

Broadcasting the Live Stream to your Landing Page

In order to live stream to the video, live event, or playlist's landing page the RTMP End Point and the Stream Key need to be copied and entered into the software that you will be using to broadcast from (ie. Zoom, Steamyard, etc.)  For Zoom, you set up a custom broadcast location in your zoom account to prepare in advance for your live stream.  You then schedule the zoom meeting and add in the RTMP end point info and stream key for the custom broadcast location, copied from the Live Stream area (as seen in the image at top).  Zoom setup instructions can be found HERE.  

When the time comes and you have your zoom session started and are ready to broadcast, there is a toggle at the bottom of the zoom window to set the stream Live.  You would choose the "Live on Custom Live Streaming Service".   Please be aware there is a 10-30 second interval before the stream is live on the landing page.


You'll be directed to Zoom to fill in the RTMP end point, the stream key, and a live streaming page URL.  The URL must be filled in to complete the setup, but it just needs to be any valid URL.  We recommend putting your organization's web address here.

If you use another service for meetings, other than Zoom, it may offer the ability to broadcast a live stream and if so you would use the RTMP End Point and Stream Key data to setup your broadcast in a similar manner.

It is highly recommended that you do a practice run, or two, prior to your first event. 

Live Stream event only

If your event is only a live stream and isn't accompanying a video or playlist, you'll want to set it up in the asset area LIVE EVENTS rather than as a VIDEO. 

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